Do I need a referral?

You do not need a referral to see a psychologist. However, to be eligible to obtain Medicare rebates your GP will need to refer you under a Mental Health Care Plan.

Is there any Medicare rebate?

To be eligible to obtain Medicare rebates you will need a current Mental Health Care Plan (MHCP). Under a MHCP referral from your GP, a Medicare rebate of $96.65 per session is available for up to 10 sessions per calendar year (1 January to 31 December).

How do I claim the Medicare rebate?

You do not have to do anything; we automatically process your Medicare rebate ($96.65) at the end of each session.

What is the cost of an appointment?

Fees are based on a standard 50 minute session. Payment is required in full on the day of your appointment.

Business hours fee (9am-5pm) - $240
After hours fee (5pm onwards) - $275

*The 2023-2024 recommended schedule of fees has set the standard consultation fee at $300.

What can I expect at my first appointment?

At your first appointment, I will spend time actively listening, asking questions and collaborating with you on a goal for therapy. I will ask you about what is currently occurring in your life right now, what has occurred in the past and how you would like things to look differently in the future. Your first session typically involves a number of questions to get to know you and consider the best approach for you. This is also a chance for you to get to know your psychologist too, so feel free to ask questions.

Prior to your appointment, you will receive an online form to complete and return via email. You will be asked for your contact information, Medicare card number, credit card details and series of questions regarding symptoms you may or may not be experiencing. Please allow 5-10 minutes to complete the intake form.

Why do you require my credit card details?

Your credit card details are required to secure your appointment and will be used to process payment of your appointment. Your card details are securely stored and encrypted by Halaxy. Fees owing on the day service is provided will be deducted from your stored credit card.

How long do sessions go for?

Sessions are 50 minutes with 10 minutes for fee processing and appointment booking.

Can I use my private health insurance?

Your private health insurance provider may offer part rebates for psychological consultations. Unfortunately, we do not have the facilities to process private health claims on your behalf. If you would like to make a claim for a private health rebate, please let us know and we will provide the appropriate invoice.

Do you bulk bill?

Lemonade Space unfortunately does not offer bulk billing.

What happens if I cannot attend a scheduled appointment?

48 hours notice is required for a change to a scheduled appointment due to waiting lists. Changes made within 48 hours of the scheduled appointment will attract a cancellation fee of 50% of the sesssion fee, be paid at the time of the cancellation. A failure to attend a scheduled appointment without notice will incur a "no show" fee of $275 (i.e., the full cost of the after hours session). Please note, there is no Medicare rebate for cancellation fees.

Do you provide medico-legal reports?

No, Lemonade Space does not conduct sessions for the purpose of medico-legal reports (i.e., court reports, medical exemptions, or cognitive assessments, mandated court or legal obligations, or for third party funding such as NDIS, Workcover, TAC, VOCAT, etc). We strictly provide services for psychotherapeutic engagement.

Do you see children and adolescents?

We work with adults and adolescents (aged 15 years+) who are wanting to improve their mental health and wellbeing.